Contact us


Get in touch with the team below.

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Email
We would love to hear from you.
support@metaforge.com.au
Office
The Boat Works
N2/ 199 Beattie Road,
Coomera, 4209

FAQs

Find answers to common questions about our laser cutting services and the ordering process.

What file formats are accepted?

We accept DXF (Drawing Exchange Format) files for laser cutting projects. If you have your design in a different format, please contact us, and we'll assist you in converting it to DXF format or discuss alternative options.

How long does it take to receive a quote?

You'll receive an instant quote for your laser cutting project! Our automated system ensures you get pricing information swiftly, allowing you to make informed decisions about your project without delay.

What materials do you cut?

We specialize in cutting stainless steel, mild steel, and aluminum. Whether you need precision cuts in stainless steel for intricate designs, durable mild steel for structural components, or lightweight aluminum for various applications, we have the expertise and equipment to fulfill your laser cutting needs in these materials.

Can I request a custom design?

At this time, we do not offer custom design services. However, we're happy to work with designs provided by our customers.

If you have a specific design ready for laser cutting, simply upload your file, and we'll handle the cutting process with precision and care. If you need assistance preparing your design files, our team can offer guidance to ensure compatibility with our machines.

What is the turnaround time?

Our typical turnaround time for laser cutting projects is 2 to 3 days. This includes the time required for laser cutting your designs.

Please note that shipping times are additional and may vary depending on your location and chosen shipping method. If you have specific deadlines or urgent requirements, please let us know, and we'll do our best to accommodate your needs.

Do you offer shipping?

Yes, we offer shipping services for your laser-cutting orders. Once your project is complete, we'll securely package it and arrange for it to be delivered to your specified address. Shipping costs and delivery times vary depending on your location and the size of your order.

During the checkout process, you'll have the option to select your preferred shipping method. If you have any specific shipping requests or questions, feel free to reach out to our customer support team.

What payment methods do you accept?

We accept various payment methods to make your ordering process convenient. Currently, we accept major credit cards (Visa, MasterCard), Payment is required before we proceed with processing your laser cutting order. If you have any questions or need assistance with payment, please don't hesitate to contact our customer support team.

Is my personal information secure?

Yes, protecting your personal information is a top priority for us. We employ industry-standard security measures to safeguard your data and ensure it remains confidential. Any information you provide during the ordering process, such as your name, contact details, and payment information, is encrypted and securely stored.

We adhere to strict privacy policies and do not share your information with third parties unless required for order fulfillment or legal purposes. If you have any concerns about your privacy or data security, please feel free to reach out to us for further clarification.

Can I cancel my order?

Yes, you can cancel your order, but please note that cancellations may be subject to certain conditions depending on the status of your project. If you wish to cancel your order, please contact us as soon as possible. If your project has not yet entered the production phase, we will do our best to accommodate your request and provide a full refund.

However, if production has already begun, cancellation may incur fees to cover any materials or work already completed. We strive to be flexible and transparent in our cancellation process, so please don't hesitate to reach out to discuss your specific situation.

Do you offer refunds?

We understand that circumstances may arise where you may need to request a refund for your order. Refunds are available under certain conditions. If you wish to request a refund, please contact us as soon as possible with your order details. Refunds may be issued in cases where the order has not yet entered production.

However, if production has already commenced, refunds may be subject to deductions to cover any materials or work already invested in your project. We strive to ensure customer satisfaction and will work with you to find a suitable solution. If you have any questions or concerns regarding refunds, please don't hesitate to get in touch with our customer support team.

Start Your Project!

Streamlined process, unmatched precision, unrivalled speed. Start your design journey with us today and witness your vision come to life.

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All files are secure

.DXF files up to 300MB. Instant quoting tool secures all uploaded files, protecting your intellectual property